Privacy Policy

Our contact details:

Name: Katie Clegg     

Address: 10 Alverdiscott Road, Bideford, Devon, EX39 4DA

Phone Number: 07720976870

E-mail: info@bluehouseltd.com

The type of personal information we collect:

Blue House Consultancy Ltd. collects personal data about you and the child or young person you contact us about. Where relevant, or where provided by you, we may also collect data about other family members such as your partner or your child/young person’s siblings. 

If you are contacting us on behalf of someone else then we will assume you have their consent to do so. There may be occasions where their written consent is required in order for us to continue our work with you.

The information we collect is:

• your name and the child/young person’s name
• your/the child/young person’s home and email addresses
• the child or young person’s date of birth
• information relating to the child/young person’s disability or special educational needs
• the school that your child attends
• your ethnicity
• details of the platform and browser you are using and your IP address.

How we get the personal information and why we have it:

We collect your personal data when you fill in an enquiry form or send us an email. We will also record your information during telephone calls.

If you are referred to us by a third party we will store and use the data provided to us at the time of referral together with any additional information provided by you. 

With your consent, we may also collect testimonials from you detailing your experiences of using our services. 

We may also receive personal information indirectly, from the following sources in the following scenarios, for example, third parties who are involved with you and/or your child may share information with us. This information is stored and used only for the purpose of our provision of service to you. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

We have a contractual obligation.

This is to ensure we are able to provide you with accurate information, advice and guidance and to deliver effective and successful case management.

We have a legal obligation.

To ensure we comply with our legal obligations, such as meeting reporting or safeguarding requirements.

What happens if you don’t provide us with the requested personal data? 

It may not be possible to provide you with appropriate information, advice and guidance without using your personal data. If you do not allow Blue House Consultancy Ltd. to collect your personal data, we will not be able to work with you.

How we store your personal information 

Your information is securely stored. Blue House Consultancy Ltd. will retain the personal data, for the purposes set out in this privacy notice, until you ask us to delete it or until seven years after the child or young person reaches 25 years old. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@bluehouseltd.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@bluehouseltd.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk